YOUR DEBIT CARD IS ABOUT TO CHANGE

ILLINOIS DEPARTMENT OF EMPLOYMENT SECURITY
How is the debit card changing?
The card that unemployment security benefits are deliv-
ered on is going to change. The current blue Visa card will
be replaced by a new red debit MasterCard from Chase.
When will I receive my new card?
The new red Chase debit MasterCard will arrive by mail in
June. It will come with information about how to activate
the card. If you have moved in the last 12 months and have
not updated your address, please call IDES at 800-244-
5631 and make sure we have a current address on file for
you. If IDES does not have your current address, your
benefit payments may be interrupted.
How soon can I begin to use the new card?
You can begin to use your new red Chase debit MasterCard
in July. Until then, you can continue to use your current
blue Visa debit card.
Will the new card work differently than the
card I have now?
Basically, the new card will work the same as your existing
card. The color and the name of the card is changing,
but it can be used at all of the locations you currently go to.
Specific details about the new debit card will be sent
with the new card in June.
Will the new card affect my unemployment
benefits?
The new card will not affect your unemployment benefits.
However, there may be a delay in receiving your card if
IDES does not have your current address on file. If you have
moved in the last twelve months and have not updated your
address, please contact IDES at 800-244-5631.
What will happen to my current debit card?
After June 30, no benefits will be deposited on the blue
Visa debit card. You can continue to use the blue Visa
debit card until all funds are spent.
What will happen to any money I have left on
my current card?
Money on your blue Visa debit card will not be trans-
ferred to the new red Chase debit MasterCard. Spend
your blue Visa debit card balance to zero.
What if I make automatic payments from the
old card?
If you have a recurring payment set to be charged to
your blue Visa debit card, the recurring payment can
continue until the balance on the blue Visa debit card is
zero. Then the recurring payment should be redirected
to the new red Chase debit MasterCard.
What should I do if I do not receive a new card?
If you do not receive a new card by July 1, please call
IDES at 800-244-5631.
Who should I contact if I lose or misplace a card?
Blue Visa Debit Card: 800-627-2069
Red Debit MasterCard: 866-728-2167
Address updates and benefit questions: 800-244-5631